The words “you” or “your” or “User” or “Customer” as used herein refer to all individuals and/or entities accessing or using the Website/App for any reason. The words “we” or “us” or “our” or the “Company” as used herein refer to the Samyuktha Healthcare & Diagnostics Private Limited and/or any permitted assignees.
Your Privacy – Our Commitment
We are extremely proud of our commitment to protect your privacy. We value your trust in us. We will work hard to earn your confidence so that you can enthusiastically use our Services and recommend us to friends and family. Please read the following policy to understand how your Personal Information will be treated as you make full use of our Website/App/avail of our services.
Information we collect
When you use our Website/App, we collect and store your Personal Information. Our primary goal in doing so is to provide a safe, efficient and customised experience to our Users. This allows us to provide services and features that most likely meet your needs and to customise our Website/App to make your experience safer and easier. Importantly, we only collect Personal Information about you that we consider necessary for achieving this purpose.
Additionally, we also collect the location data of our (i) service provider personnel/phlebotomists when the website/app is running in the foreground or background of their mobile device through GPS, IP address, to track their trips to our Customers location and keep them updated about our Phlebotomists real-time location status (ii) Customer from their mobile devices through GPS, if they enable us to do so, as to reach their serving location accurately and also to enhance your use of our apps, including to improve pick-up locations, enable safety features, and prevent and detect fraud.
In general, you can browse the Website/App without telling us who you are or revealing any personal information about yourself. To fully use our Website/App, you will need to register using our online registration form, where you may be required to provide us with your contact and identity information and other Personal Information as indicated on the forms throughout the Website/App and complete the Registration Process. Once you give us your Personal Information and initiate the Registration Process, you are not anonymous to us. Where possible, we indicate which fields are mandatorily required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website/App, unless we require it so.
We may automatically track certain information about you based upon your behavior on our Website/App. You agree that we may use such information to do internal research on our Users’ demographics and medical history to better understand, protect and serve our Users. This information is compiled and analysed on an aggregated basis. This information may include but is not limited to, the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our Website/App or not), your computer browser information, and your Internet Protocol (“IP”) address.
You agree that if you or any third party shares correspondences with us in any electronic form such as emails, letters etc., containing your personal information, we may collect or store the same as part of your query/query resolution or for the purposes as mentioned in Clause 3 or 4 below.
You agree that we may collect your IP address as a visitor to our Website/App. An IP address is a number that is automatically assigned to your computer when you use the internet. We use IP addresses to help diagnose problems with our server, administer our Website/App, analyse trends, track users’ movement, gather broad demographic information for aggregate use in order for us to improve the Website/App, and deliver customised, personalised content.
Use of your Personal Information
You agree that we may use Personal Information about you to improve our marketing and promotional efforts, to analyse site usage, improve the Website/App’s content and service offerings, and customise the Website/App’s content, layout, and services. These uses improve the Website/App and better tailor it to meet your needs so as to provide you with an efficient, safe and customised experience while using the Website/App.
Disclosure of your Personal Information
Further, you agree that we may share your Personal Information for the following categories of activities from time to time:
Other Corporate Entities
Posting to public areas of the Website/App
Access or change your Personal Information
You may review, correct, update or change your account information at any time. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Information. If you have registered your profile on the Website/App, your ID and Password are required to access your Account. Your Personal Information shall be retained till such time as is required for the Purpose or required under applicable law, whichever is later.
The Company has implemented appropriate security practices and standards and has a comprehensively documented information security programe and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with the information assets being protected with the nature of business. Further, the Company takes appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data and restricts access to your personal data to the Company’s employees who need to have that information in order to fulfil your request or supply our services.
Our Website/App may contain links to other Websites/Apps. Please note that when you click on one of these links, you are entering another Website/App over which the Website/App has no control and will bear no responsibility. Often these Websites/Apps require you to enter your Personal Information. We encourage you to read the privacy statements on all such Websites/Apps as their policies may differ from ours. You agree that we shall not be liable for any breach of your privacy of Personal Information or loss incurred by your use of these Websites/Apps.
The Company does not access, store or keep credit card data. All credit card transactions happen using Secure Server Software (SSL) for 128-bit encryption through third-party gateways, and the Company plays no role in the transaction, except for directing the customers to gateways or the relevant webpage. Accordingly, the Company shall not be responsible or liable for any loss or damage due to any disclosure whatsoever of Personal Information or any other information collected by the gateways or such Website/Apps.
The Company shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any Personal Information concerning the User’s account and/or information relating to or regarding online transactions using credit cards/debit cards/cash cards and/or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used on such third-party gateways.
Governing Law and Dispute Resolution
Contacting the Website/App